client:

Roxbury Water Company

challenge:

With 55 years of experience, over 4,000 customers and absolutely no web presence, Roxbury Water Company turned to fatrabbit to help identify and satisfy the needs of their customers and staff.

idea:

Educate customers on topics such as wise water use, emergency preparation and local alerts and announcements, and Roxbury Water Company’s customers will know the Company have their best interests at heart.

success:

Because of the website’s educational approach, Roxbury Water has not only helped their customers, but they have also reduced the staff’s workload by reducing the number of customer service phone calls.